Corporate Social Responsibility (IVOR nr. 77) 2010/8.8.3:8.8.3 Template consumer letter [CSR Aspects]

Corporate Social Responsibility (IVOR nr. 77) 2010/8.8.3

8.8.3 Template consumer letter [CSR Aspects]

Documentgegevens:

Mr. T.E. Lambooy, datum 17-11-2010

Datum: 17-11-2010
Auteur: Mr. T.E. Lambooy
JCDI: JCDI:ADS365823:1
Vakgebied(en): Ondernemingsrecht (V)

To [.......]

Dear Sir/Madam

Date, place

Re: [describe product or mention brand or retail store]

As a concerned consumer, I would be grateful to receive information on the corporate social responsibility aspects of one of your products. It concerns the production of product (name of the product).

Specifically, I would like to know:

1) With regard to labour conditions, can you guarantee that in the supply chain of the Product no form of child labour is employed (below the minimum age, specified in ILO Conventions) or forced labour; and that employees through the entire supply chain of the Product are not discriminated against on the basis of their gender, race, nationality and religion?

2) Can you guarantee that in the supply chain of the Product, employees are not willingly involved in corruption?

3) Can you inform me of the steps that your company undertakes to reduce any negative effects of the production of the Product on the environment? Can you guarantee that the production of the Product does not violate the Convention on Biological Diversity?

I would be very grateful to receive [...]

*Table 8.1 Company responses to consumer questions on chemicals*
no	Company	Product	Type of letter: hard copy or email	Content of response	Type of response
				(use of chemical substances)
1	Canon	Ink cartridge	No reply
2	Dell	Laptop	E-mail	No SvHC	Unclear answer or language
3	Esprit	Cotton jacket	Hard copy	No SvHC	Unclear
4	Etos	Shower gel	E-mail	No SvHC	Full answer
5	European Salt Company	Salt	Hard copy	No risk for using product	Unclear
6	H&M	Shoes	E-mail	No SvHC above 0,1	Full answer
7	Head & Shoulders	Shampoo	No reply
8	Hewlett-Packard	Ink cartridge	Hard copy	It contains SvHC	Full answer
9	HTC	Mobile phone	Letter returned		Did not reach addressee
10	Imation Europe BV	CDs	Letter returned		Did not reach addressee
11	Inkstation International	Ink cartridge	No reply
12	Jonson Benelux N.V.	Cleaning liquid	Hard copy	No SvHC	Full answer
13	Keune	Shampoo	E-mail	No SvHC	Unclear
14	Kyocera	Ink cartridge	No reply
15	Lexmark	Ink cartridge	No reply
16	Lexmark International	Ink cartridge	Hard copy	No SvHC, with the exception of extra parts	Full answer
17	Lidl	Cleaning product	No reply
18	Logitech	Wireless desktop	Hard copy	No SvHC	Full answer
19	Merison BV	Cleaning product	No reply
20	Nokia	Mobile phone	No reply
21	Philips	Headphones	No reply
22	Philips	Lamp	No reply
23	Plus	Washing liquid	E-mail	No SvHC	Unclear
24	Procter & Gamble	Washing liquid	Hard copy	No SvHC	Unclear
25	Sara Lee	Toothpaste	E-mail	No SvHC (they think)	Full answer
26	SCA Hygiene Products B.V.	Hankerchiefs	No reply
27	Sony	Laptop	No reply
28	Sony	Playstation	No reply
29	TEFAL	Tefal Compact frying pan	E-mail	No SvHC (they think)	Unclear
30	Toshiba	Satellite	E-mail (much later after deadline)	It contains SvHC	Full answer
31	Unilever	Bleach	No reply
32	Unilever	Fabric softener	No reply

*Table 8.2 Company responses to consumer questions on CSR*
no	Company	Product	Reply	Content of response (labour/corruption/ environment)	Type of response
1	Akai Sales Pte Ltd	Television	No
2	Apple	iPhone 3G	No
3	Canon	Ink	No
4	Dell	Dell Vostro 1520 laptop	Yes	Vaguely answered	Unclear
5	ESCO, European Salt Company	Salt	Yes	Vaguely answered	Unclear
6	Esprit	Clothing (jacket)	Yes	One issue from three was answered	Unclear
7	Etos	Shower gel	No
8	Groupe SEB Nederland BV	Cooking Pan	No
9	H&M	Clothing (jacket)	Yes	All issues answered	Full answer
10	Hennes En Mauritz Netherlands BV	Shoes	No
11	Hewlett-Packard BV	Ink	No
12	HTC Headquarters	HTC Touch HD Mobile Phone	Yes	All issues answered	Full answer
13	Ikea	Wardrobe	Yes	All issues answered	Full answer
14	Ikea Ltd.	Wardrobe	No
15	Imation Europe BV	CDs	Letter returned		Did not reach addressee
16	Inkstation International BV	Ink cartridge	No
17	Keune Hair Cosmetics	Shampoo	Yes	Two Issues from three were answered	Unclear
18	Logitech	Wireless keyboard K350	Yes	All issues answered	Full answer
19	Mango Nederland BV	Dress	No
20	Men at Work	Jeans	Yes	All issues answered	Full answer
21	Mexx	Dress	No
22	Nestle	Coffee	No
23	Nokia	Mobile phone, Nokia N97	No
24	Philips	Lamp	No
25	Samsung Electronics	Television	No
26	Sara Lee	Toothpaste	Letter returned		Did not reach addressee
27	SCA Hygiene Products B.V.	Hankerchiefs	No
28	Sony	Playstation	No
29	Toshiba	Satellite	No
30	Unilever	Textile Softener	Yes	Not answered (link to website)	Unclear
31	Unilever	Fabric softener	Yes	Vaguely answered	Unclear
32	Vorbrood Meubelen	Closet	No