4.4.3.2 Ad hoc vs. regular

The input collected from various stakeholder groups is mainly ad hoc rather than regular (Chart 4.4). The data demonstrated that there is an impulse for social enterprises to receive feedback that is more regular and to communicate more often with groups of stakeholders that they consider frequently in their decision- making processes. Such stakeholder groups are – for instance – the employees who are integral parts of their organisational settings and their customers who are the addressees of their products and services and the mainstream resource of capital. A high rate of regularity is also observed in the feedback and communication with awareness raising and civil society organisations, such as NGOs, as well as with the government and shareholders. A similar finding was reflected in the open-ended answers received by the respondents who indicated the types of regular and ad hoc processes that they use to interact with their stakeholders, such as consultation processes, team meetings, targeted information interrogations, surveys, evaluation forms, meetings, thematic events, social media contacts, and conversation clubs (Table 4.6).