Social enterprises in the EU (IVOR nr. 111) 2018/4.4.3.3:4.4.3.3 Direct vs. indirect

Social enterprises in the EU (IVOR nr. 111) 2018/4.4.3.3

4.4.3.3 Direct vs. indirect

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Finally, the input received by stakeholders is predominantly direct rather than indirect. The input is direct especially in respect to key stakeholders, including employees, strategic partners, customers, suppliers and shareholders, whose input social enterprises regard as the most important in decision-making processes (Chart 4.4). The input received by the government is also direct. Both findings are reflected in the open-ended answers of the participants (Table 4.6). However, the perceived level of direct input received by the community and the society is very low. Direct input is received through direct contact and direct influence on a one- by-one basis (Table 4.6). Indirect input is collected at a distance or using a single or multiple representatives and/or intermediaries (Table 4.6).

Chart 4.5: The extent of perceived direct/indirect input per stakeholder group

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Table 4.6: Codes in responses concerning perceived formal/informal, direct/indirect, regular/ad hoc input

Stakeholder group with formal input

Freq

Stakeholder group with informal input

Freq

Types of formal input

Freq

Types of informal input

Freq

Codes

Shareholders/ investors

6

Employees

1

Statutes

1

Informal consultation

1

Government

2

Customers

2

On the basis of share ratios

1

Voluntary agreement forms

2

Employees

1

Formal shareholder meetings

1

Evaluation forms

1

Policy

1

Acts and regulations

2

Advisory board

1

Investment committees

1

Regulated team meetings

1

Stakeholder group with ad hoc input

Stakeholder group with regular input

Type of ad hoc input

Type of regular input

Codes

Suppliers

1

Customers

9

Survey

1

Team meetings

1

Employees

1

Shareholders and investors

4

Meetings

1

Personal interviews

1

Customers

1

Government

4

Consultation

1

Consultation forms and processes

2

Network

2

Targeted information interrogation

1

Newsletter

1

Talking (conversation) clubs

1

Community

1

Launch invitation

1

Website

1

Employees

1

Social media

1

Evaluation forms

1

Advisory board meetings Funders meetings

1

Customer satisfaction surveys

1

Thematic afternoons

1

Regional consultation

1

Shareholder meetings

1

Sharing input

1

Stakeholder group with direct input

Stakeholder group with indirect input

Basis-type of direct input

Basis-type of indirect input

Codes

Employees

2

Customers

1

Direct contact

1

At a distance

1

Government

1

Co-creators

1

One by one

1

Single representative

1

Customers

1

Direct influence

1

Use of intermediates

1

Shareholders

1

Multiple representations

1

Deze functie is alleen te gebruiken als je bent ingelogd.